Refund policy

Return and refund policy

Last Updated: October 4, 2026

At SupraCalm, we carefully prepare and package every order before it leaves our facility. Because our products are consumable goods, we maintain a strict refund policy designed to protect product quality, safety, and order integrity.

By placing an order through our website, you acknowledge and agree to the terms below.

1. ALL SALES ARE FINAL

Due to the nature of our products, *all purchases are final* unless the order arrives damaged, defective, incorrect, or otherwise qualifies for a refund under applicable law.

We do not accept returns simply because you changed your mind, no longer want the product, ordered the wrong quantity, dislike the taste, dislike the texture, do not like the packaging, or purchased the product without first reviewing the product information available on our website.

2. ELIGIBLE PRODUCT ISSUES

A refund or replacement may be considered only when:

- You received the wrong product.
- Your order is missing an item that was included in your order confirmation.
- The product arrived with a verified manufacturing or packaging defect.

We reserve the right to request reasonable evidence before approving a claim.

3. PHOTO OR VIDEO EVIDENCE MAY BE REQUIRED

For damaged, defective, incorrect, or missing-item claims, we may require:

- Your order number.
- Photographs of the shipping package.
- Photographs of the product and packaging.
- Photographs of the shipping label.
- A description of the issue.
- Additional information reasonably necessary to investigate the claim.

Failure to provide requested information may prevent us from being able to verify the claim.

4. CLAIM DEADLINE

Any claim concerning damage, defects, incorrect items, or missing items must be submitted within *7 calendar days of confirmed delivery*.

Claims submitted after this period may be declined, except where a longer period is required by applicable law.

The delivery date shown by the applicable carrier will generally be used to determine when an order was delivered.

5. OPENED OR USED PRODUCTS

For health, hygiene, quality-control, and product-integrity reasons, we generally cannot accept returns of opened, used, altered, or partially consumed products.

This does not limit any rights you may have under applicable law regarding defective or unsafe products.

6. CHANGE-OF-MIND REFUNDS

We do not provide refunds because you:

- Changed your mind.
- Decided you no longer want the product.
- Ordered too much.
- Ordered by mistake.
- Dislike the flavor.
- Dislike the appearance or packaging.
- Expected a different experience.
- Did not read the product description before purchasing.
- Purchased the product as a gift and the recipient does not want it.

Please review all product information before completing your purchase.

7. SHIPPING ISSUES

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery process.

If tracking shows that an order has been delivered, but you cannot locate it, please first check with household members, building management, neighbors, and the carrier.

We may request that you contact the carrier or provide information from the carrier before determining whether a replacement or other resolution is appropriate.

We are not responsible for orders delivered to an incorrect address entered by the customer at checkout.

8. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because the address provided at checkout was incorrect or incomplete, additional shipping charges may apply before the order can be reshipped.

A refund is not guaranteed in this situation.

9. DUPLICATE ORDERS

If you accidentally place multiple orders, contact us as soon as possible.

Once an order has entered processing or fulfillment, cancellation may no longer be possible.

If multiple orders are successfully processed and shipped, they are treated as separate purchases and are not automatically eligible for cancellation or refund.

10. SUBSCRIPTIONS

Subscription orders are automatically processed according to the subscription terms selected at checkout.

Customers are responsible for managing their subscription before the next billing date.

If you wish to cancel a subscription, cancellation must be completed *at least 48 hours before the next scheduled payment*.

Cancellation requests received after an order has entered processing may not stop that order from being shipped.

A subscription cancellation does not automatically constitute a refund of an order that has already been processed.

11. REFUND INVESTIGATION

Submitting a refund request does not automatically mean that a refund will be issued.

Each eligible claim may be reviewed individually.

We reserve the right to request additional information reasonably necessary to verify:

- The order.
- The condition of the product.
- The circumstances of the claim.
- Whether the product was actually received.
- Whether the issue resulted from shipping, fulfillment, manufacturing, or customer handling.

We may deny claims that cannot reasonably be verified.

12. FRAUDULENT OR ABUSIVE CLAIMS

We reserve the right to restrict or refuse future orders, refunds, replacements, or promotional offers where we reasonably believe there has been:

- Repeated or suspicious refund activity.
- False or misleading information.
- Evidence manipulation.
- Repeated claims concerning the same order.
- Abuse of replacement or refund procedures.
- Unauthorized use of another person's order information.
- Any other conduct reasonably indicating misuse of our refund process.

Nothing in this section limits rights that cannot legally be waived.

13. CHARGEBACKS AND PAYMENT DISPUTES

If you believe there is an issue with an order, please contact us before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

Submitting a chargeback does not automatically establish that a refund is owed.

Where appropriate, we may provide the payment processor with relevant transaction, order, fulfillment, delivery, and customer-service records.

14. APPROVED REFUNDS

If a refund is approved, the refund will generally be issued to the *original payment method* used for the purchase.

Processing times may vary depending on the payment provider or financial institution.

A refund approval does not necessarily mean that the entire original transaction will be refunded if only part of an order qualifies.

15. REPLACEMENTS

Where appropriate, SupraCalm™️ may choose to provide a replacement rather than a monetary refund for an eligible damaged, defective, incorrect, or missing product.

The available resolution will depend on the circumstances of the claim and applicable law.

16. CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing:

- Product information.
- Ingredients and allergen information.
- Pricing.
- Shipping information.
- Subscription terms.
- Cancellation terms.
- This Refund & Return Policy

before placing an order.

By completing checkout, you acknowledge that you have had the opportunity to review this information.

17. NO WAIVER OF LEGAL RIGHTS

This policy is intended to establish our standard refund procedures and does not exclude, restrict, or waive any consumer rights, warranties, remedies, or protections that cannot legally be excluded or waived under applicable law.

Where applicable law provides a mandatory right or remedy, that right or remedy will apply regardless of this policy.

18. CONTACT

For an eligible order issue, contact our customer support team with your order number and a detailed description of the issue.

We recommend contacting us as soon as possible after discovering a problem so that we can investigate it efficiently.

*SupraCalm / 32 North*